After Evri “delivered her children’s Christmas gifts one month late,” a mother of two was shocked.
A delivery man from Evri was waiting for Rachel Harrison, a resident of Derbyshire, when she answered the door last Wednesday. He was carrying an unusually big cardboard package.
When the mother opened the package out of confusion, she discovered Christmas gifts that her grandparents had mailed at the start of December.
It follows an apology from Evri for holiday delays that were caused by widespread confusion that was evident across the courier network and Royal Mail.
Customer service coordinator Rachel said that when the packages were mistracked as being “delivered” on Christmas Eve, she was first made to assume that they were missing.
On December 9, her grandparents mailed the gifts up in Northumberland.
Additionally, they had sent a letter to Martijn De Lange, the CEO of Evri, demanding that the package be signed for when it arrived.
Rachel stated that she had given up hope of ever obtaining them since the tracker had ceased recognizing her postcode after wrongly listing her as “delivered.”
But she was surprised to see piles of holiday wrapping paper as she pulled back the cardboard box.
Evie, Rachel’s nine-year-old daughter, opened the presents with a shocked expression on her face and was overjoyed to find Reese’s Pieces, a book, and clothing.
On January 25, Rachel posted on social media to express her amazement at getting the missing Christmas gifts at last.
“Hang on in there fellas,” she wrote. This was posted on December 9 and I only got it today (Newcastle – Derbyshire).
“Happy Christmas,”
Numerous individuals liked and commented on the post, making jokes about the delayed arrival.
One individual said, “Ho ho ho, what a mess.”
Added another: Ah, I notice you choose the special delivery for the next month?
Keep it for 300 days, and you’re good to go, said a third.
Another chipped in, saying, “You’ll have to go get a turkey and put the Christmas tree back up.”
The presents were despatched from Northumberland on December 9 and their status on the app was changed as being “delivered” on December 24.
It seemed improbable that it would have been delivered at 9 p.m. on Christmas Eve, and I was in all night, so I knew this wasn’t the case.
I reported it missing to Evri, and they informed me that it had been lost. Its status once again changed to “out for delivery” after about a week.
“My grandparents then sent a letter to the CEO and made sure it had to be delivered by Royal Mail with a signature so they would have to acknowledge the complaint,” they said.
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I continued to check the status every day after that, but my postcode was no longer being recognized.
My grandparents received an email notification from Evri stating that they had misplaced my package and that a minor claims procedure will be initiated.
On January 25, I received a knock at the door along with a large package. I had placed numerous orders that week, so I first believed it to be one of them.
I couldn’t believe it when I opened the package and saw a number of goodies and familiar handwriting.
I was just stunned. The kids didn’t anticipate it at all when I set them out in the living room for when they arrived home from school.
In the midst of widespread disarray affecting the courier network and Royal Mail, the package delivery company was obliged to apologize for delays during the Christmas season.
According to data, there were more packages that arrived late between Black Friday and Christmas than there had been over the same time frame the year before.
After customers’ packages went missing, were stolen, or were even auctioned off at a car boot sale, delivery firms have been accused of “ruining Christmas.”
Since customer service for late and missing products is so poor, the postal regulator Ofcom has warned the sector that it may take legal action.
For a response, we reached out to Evri.
»Mother shocked by Evri’s “one month late” Christmas gifts«