A family residing in Hethe, Oxfordshire, has been left deeply “traumatized” after their home’s entire ground floor was flooded with raw sewage.
The distressing incident occurred at around 9.30 pm one night when filthy brown water started pouring into Peter Ward’s family home.
The situation quickly escalated, and the pungent smell became unbearable.
Peter immediately contacted Anglian Water at 10.30 pm, but despite their offer to cover the family’s accommodation in a hotel due to the overpowering stench of faeces, they were unable to find an available hotel room that weekend due to the F1 Grand Prix taking place at Silverstone.
His housing insurance company promptly informed him that his premium would increase as a result of the incident, even though it was beyond his control.
Despite the denial of responsibility, a spokesperson for Anglian Water expressed sympathy for the affected customer and acknowledged the seriousness of all flooding reports.
